Help
Support
For account, billing, product, technical, privacy, or data questions, email support@tafellearn.com.
Response expectations
We prioritize paid account, billing, access, and product-blocking issues. Most support requests are reviewed during business days. Deadline-sensitive application actions should still be handled through official school and application-service portals.
What to include
- The email address on your account
- The page or feature where the issue happened
- A short description of the problem or request
- For billing questions, include the plan or purchase you are asking about
- For privacy or deletion requests, include “Privacy Request” in the subject line
Types of support
- Account access and login issues
- Billing, plan access, coupons, and subscription questions
- Bug reports and technical problems
- Content correction requests for school data, prompts, deadlines, or guidance
- Privacy, export, correction, or deletion requests
Deadline-sensitive issues
Continue using official application portals (Common App, Coalition, school-specific portals), school instructions, and your own records for deadline-sensitive actions. Tafel support cannot submit applications for you, contact schools for you, or guarantee a response before a school or application service deadline.